Competency Development & Trainings

We engage individuals, companies, NGOs, and Governments to provide services that close competency gaps and enhance workforce productivity through our carefully designed set of short courses. Our courses can be customized to suite your peculiar needs.

Read More


We provide strategic consulting services for both professionals and corporate organizations. Our consultancies are strategically designed to provide tools, techniques and methodologies that can deliver on your core objectives and set goals.

Read More

Course Name: Effective Customer Communication and Relationship Management Practices

Special offer for group registration:
Number of participants Fees
2-5 $ 700
6 -10 $ 650
11-50 $ 500
> 50 $ 450
To register as a group, contact us through: E: or give us a call on T: +254707053111
Course Date Duration Location Fee: Registrations
Date: 18/07/2022 - 22/07/2022 5 Days Nairobi, Kenya $ 850 Click to register
Date: 25/07/2022 - 29/07/2022 5 Days Pretoria, South Africa $ 850 Click to register
Date: 08/08/2022 - 12/08/2022 5 Days Abuja, Nigeria $ 850 Click to register
Date: 05/09/2022 - 09/09/2022 5 Days Nairobi, Kenya $ 850 Click to register
Date: 26/09/2022 - 30/09/2022 5 Days Kigali, Rwanda $ 850 Click to register
Date: 17/10/2022 - 21/10/2022 5 Days Abuja, Nigeria $ 859 Click to register
Date: 28/11/2022 - 02/12/2022 5 Days Nairobi, Kenya $ 850 Click to register


5 Days

Our Contacts:

Email: info@

+234 (0) 8038 066705,
+234 (0) 9039055940
+254 707 053 111


Important quick links:
Customized training
How to apply
Group registration
Frequently asked questions
Sign up for our course newsletter!

Course Description

As customer relationship management practices become increasingly sophisticated, modern organizations must develop strong communication and relationship management skills in their employees to ensure sustainable service excellence and generate revenue-boosting sales results. This training course is aimed at equipping participants with practical communication skills in order to build more effective and long-lasting client relationships. The programme explore the key principles of how to win business, offer innovative sales solutions to clients and create and maintain sustainable client relationships through an exploration of key customer relationship and communication techniques. The programme is focuses on high-level communication and relationship management skills. The course is aimed at making participants more confident communicators in order to drive revenue. The programme further address the key personal and inter-personal skills for achieving communication excellence, including listening, questioning, influencing and presenting, to ensure sales pitches are relevant and impactful and lead to lasting client relationships. The training is highly interactive, with plenary presentations, group discussions, learning exercises and an examination of relevant case studies.


Learning outcomes

By the end of this course the participants will be able to:

   Professionally communicate with partners and stakeholders

   Appreciate the significance of corporate values on customer communication

   Understand the needs and psychology of the customer

   Understand the benefits of active listening and questioning skills

   Demonstrate critical skills to create memorable sales pitches and presentations


Who should enroll?

This training course is recommended for all those responsible for managing face-to-face relationships with customers that have a significant impact on achieving the organization’s business objectives.


Send an email to to request a course training agenda


Why train with us

Vital Extra Learning guarantees our clients:

    State-of-the-art facilities and training infrastructure

    Extended tradition of hand-holding during post engagement

    Service delivery through highly seasoned industry experts.

    Value for money



This training can be customized for your institution or delivered at your preferred location upon request. For training customization, contact us through
Email: info@
+234 (0) 8038 066705,
+234 (0) 9039055940
+254 707 053 111


_ Rwanda _

Register for a short course in Rwanda and seize a great moment where you will visit the Kigali Genocide Memorial. In addition, we will take you on a day-out to Lake Kivu where you can swim and have a boat ride. All this for free!

We DEVELOP AND DELIVER SOLUTIONS that satisfy our clients