Overview

Coaching and mentoring have become essential components of effective leadership and organizational success. As organizations increasingly seek to build coaching cultures that enhance learning, performance, and employee engagement, managers and executives are expected to develop strong coaching and mentoring capabilities. This highly interactive and hands-on programme equips participants with practical coaching and mentoring skills and behaviours that add real value to organizations while unlocking staff potential. Through practical exercises, real-life case studies, and reflective learning, participants gain insight into how coaching and mentoring can be used to develop high-performing individuals, teams, and organizations, while fostering trust, accountability, and sustainable results.

Target Audience

Managers, supervisors, team leaders, executives, and aspiring managers responsible for leading people, improving performance, and building high-performing teams within organizations.

Learning Outcomes / Objectives

By the end of this course, participants will be able to:

• Understand why coaching and mentoring are critical elements of successful leadership and clearly distinguish between them.
• Gain organizational buy-in for establishing a coaching culture and personal development approach.
• Apply a range of coaching approaches and styles suited to different individuals and performance needs.
• Identify suitable mentors and design effective mentoring structures.
• Build lasting, trusting, and productive relationships with team members.
• Use communication skills more effectively to support performance, engagement, and development.

Duration

5 days

Modules / Course Content

Module 1: Critical Skills for Effective Leaders and Employee Engagement Skills for Effective Leadership

• Essential qualities of successful leaders
• Identifying individual leadership styles, strengths, and limitations
• Key differences between managing and leading
• Making employees feel valued by leaders and the organization

Facilitating Discussion, Debate, and Negotiation

• Managing diverse personalities and group dynamics
• Encouraging inclusive participation
• Achieving win–win outcomes
• Building commitment rather than simple agreement

Managing Effective Meetings

• Roles and responsibilities of the meeting chair
• Maintaining focus, interest, and participation
• Driving meetings toward actionable outcomes

Module 2: Coaching Employees for Superior Performance Essentials of Effective Coaching

• Core principles and behaviours of effective coaching
• Creating a positive and energized work environment

Coaching Approaches for Performance Improvement

• Selecting coaching approaches suitable for different employees
• Identifying tailored coaching styles
• Motivation techniques beyond financial incentives

Performance Focus and Accountability

• Keeping individuals focused using structured plans of action
• Monitoring progress and reinforcing accountability

Module 3: Coaching Underachievers to Success Understanding Performance Challenges

• Common causes of mistakes, frustration, and underperformance

Addressing Employee Performance Issues

• Managing employee problems constructively
• Conducting effective face-to-face performance discussions

Managing Personal Issues and Accountability

• Supporting employees dealing with personal challenges
• Holding employees accountable while maintaining trust
• Managing underperformance with clarity and fairness

Module 4: Mentoring Employees for Improved Performance Foundations of Effective Mentoring

• Why strong leaders are also effective mentors
• Principles and essentials of successful mentoring

Mentoring Best Practices

• Common mentoring mistakes and how to avoid them
• Building mentoring relationships based on trust and respect

Employee Development Through Mentoring

• Empowering employees to leverage personal strengths
• Planning and supporting continuous employee development

Module 5: Building Stronger Teams Through Coaching and Mentoring Creating High-Trust Teams

• Techniques for building trust and mutual respect
• Strengthening cooperation and teamwork

Sustaining Performance Under Pressure

• Keeping employees engaged during crisis and change
• Managing stress and maintaining motivation

Managing Team Challenges

• Overcoming the “inherited employee” syndrome
• Identifying early signs of burnout
• Practical strategies for supporting employee well-being

Training Methodology

The course will employ a hands-on, practical approach to ensure participants develop both conceptual understanding and technical proficiency. Each module will integrate interactive lectures, guided software demonstrations, and individual or group exercises based on real-world illustrations. Participants will receive continuous feedback and personalized coaching to reinforce learning. By the end of the training, they will have completed a mini project that demonstrates their ability to apply the acquired skills in a practical context.

More Details

Upon successful completion of this course, participants will be issued a certificate.