Course Description

People with well-developed emotional skills are also more likely to be content and effective in their lives, mastering the habits of mind that foster their own productivity. Emotional intelligence (EQ) enables you to bring thinking and feelings together, working in harmony with cognitive intelligence, to create a more rounded and successful individual. EQ is now increasingly recognised by organisations worldwide as an important leadership quality. The emotionally intelligent leader will be more resilient, have better work relationships and make smarter and more authentic decisions. This training course is suitable both for those that are completely new to the concept and those who want to take their understanding to an advanced level. Through group working, coaching, quizzes and simulation exercises, this highly interactive training will equip you with the insight and skills to develop your emotional intelligence and use it to positive effect in the workplace.

Learning outcomes

By the end of this course the participants will be able to:

•     Gain insight into your emotional intelligence – how you view yourself and how others view you

•     Understand your emotions and ‘trigger points’ and harness them for improved outcomes at work

•     Examine and challenge entrenched ideas and self-limiting behaviours

•     Use your improved social, empathetic and listening skills to build better relationships

•     Bring IQ and EQ into greater harmony to make more considered and smarter business decisions

•     Use the skills learned to build your resilience and manage stress

Who should enroll?

This course is ideal for you if you are a manager who is seeking to lead and manage high performing teams. The training course is suitable to a wide range of management professionals as well as aspiring managers.

Why train with us

Vital Extra Learning guarantees our clients:

•     State-of-the-art facilities and training infrastructure

•     Extended tradition of hand-holding during post engagement

•     Service delivery through highly seasoned industry experts.

•     Value for money

Module 1:

Introduction to Emotional Intelligence

• Origin of Emotional Intelligence (EI) concept
• Other related concepts: leadership, perception, psychology, etc
• Understanding personality and developing self-awareness
• Importance of openness to new ideas from team members

Psychology of Leadership

• Introduction to leadership
• Leadership styles
• Understanding personality styles for teamwork
• How to optimize personality strengths
• Emotional stress management
• High EQ leadership

Module 2:

Psychology in Emotionally Intelligence

• How to enhance self-awareness
• How to increase levels of social awareness (empathy)
• Tasks and responsibilities delegation
• Self -management and leading others
• Influencing and inspiring people

Emotionally Intelligent Team Building based on Psychological Principles

• Importance of EQ to team effectiveness
• Motivating a high-performance team
• Building unified teams
• Stages of human development
• EQ For building trusting relationship

Communication for Successful Leadership

• Psychology of persuasion
• Creating an inspiring vision
• How to flow with different personality styles
• Practicing leadership integrity
• Developing an action plan

Module 3:

Change Management and Change Leadership

·        Difference between change management and change leadership

·        Phases of effective change management

·        Leadership culture during change management

·        Emotional Intelligence (EI) during change management

Influence and Persuasion through leadership

·        Interpersonal skills utilization

·        Principles of influence & persuasion

·        Behavioural motivation techniques

·        How to empower others to achieve successful results

·        Overcoming objections and managing conflict

·        The art of win-win negotiation

Module 4:

Team Dynamics

• Stages of team development
• The sociology of the team
• Characteristics of high-performing teams
• Balancing different team roles and personality types
• Non-traditional team structures
• Delegation and empowerment

Developing the Team

• Personality types and the mix needed for success
• Building a coherent team
• Self-managing teams and their challenges
• Coaching, mentoring and self-directed learning
• Feedback and appraisal
• Leveraging team strengths for peak performance

Module 5:

Performance & Conflict Management

• Defining performance
• Approaches to measuring team and individual performance
• Performance management: science or art?
• Giving and receiving feedback effectively
• Conflict as a catalyst for team development
• Dealing with challenging interpersonal relations